Thank you for your interest in SIBEN fully automatic cleaning robots. As a pioneer in the field of industrial automated cleaning, we understand that you may face various considerations regarding cost, technology, and implementation results during your enterprise's transition to unmanned cleaning. To help you evaluate the investment value more thoroughly, we have compiled the ten most frequently asked questions by our customers, aiming to provide you with a professional and transparent reference for your decision-making.

1. ROI: Why is the price of the robot higher than manual labor costs?

Answer: The robot is not just a cleaning tool; it is a productivity upgrade for your factory.

• High-End Configuration for Safety: The price reflects our superior hardware investment. We have equipped the robot with a multi-sensor fusion system (including dual LiDAR, 6 sets of ultrasonic radars, and 3 sets of visual sensors) to ensure precise obstacle avoidance and personnel safety in complex environments.

• Calculating Long-Term Comprehensive Costs: You should look beyond the purchase price and calculate the "Total Cost of Ownership." Manual labor costs include wages, social insurance, room and board, etc., totaling over 5,000 RMB per month on average. A single robot can cover the workload of 3–5 people, typically allowing for a return on investment within about one year. The subsequent years represent pure profit.

• Management Value: The robot works 24/7 without rest, requires no overtime pay, remains unaffected by emotions, and executes instructions precisely, eliminating the hidden costs of recruitment, training, and personnel management.

2. Stability in Complex Environments: Will it get lost or collide if goods are moved frequently?

Answer: No. We use a dual laser navigation system (2D+3D):

• Safety Priority: The core factory setting is "Safety First," strictly prohibiting any collisions.

• Dynamic Environmental Adaptation: The 2D LiDAR is responsible for forward obstacle avoidance, while the 3D LiDAR handles overhead scanning. Even if goods in the workshop are moved, the robot can maintain precise positioning as long as the ceiling structure remains unchanged, preventing it from getting lost or colliding.

3. Safety Protection: Can it stop in time if it encounters a forklift, cardboard box, or staff?

Answer: Yes, it reacts extremely fast. We have served many hospitals and schools, where we maintain high safety standards for "unexpected human intrusion." Through multi-sensor (laser + ultrasonic + visual) real-time environmental modeling, the robot can trigger active avoidance or emergency braking the moment it detects a forklift, box, or pedestrian, ensuring absolute safety.

4. Unmanned Operation: Can it achieve 24/7 unattended work?

Answer: Absolutely. The equipment features automatic recharging, automatic water refilling, and automatic sewage discharge. With a single charge lasting up to 10 hours and the automated station for refills, it can achieve continuous 24-hour operation. Management can send tasks and monitor progress remotely via mobile phone or computer.

5. Cleaning Effectiveness: What is the coverage rate? Will it miss spots?

Answer: The cleaning coverage rate can reach 100%. Based on over a decade of experience in traditional industrial cleaning equipment, we considered various scenarios and customer pain points during the robot's R&D phase. Our full-coverage algorithm ensures that sweeping and mopping are efficient without overlaps or dead angles, guaranteeing consistent hygiene standards.

6. Ease of Use: Is map construction complex? Does it require frequent debugging for area changes?

Answer: It is very easy to use. Map learning takes only one day. We have pre-configured flexible task modes and support combined tasks. If you need to change cleaning areas later, you simply update the instructions in the background—no re-mapping is required, making operation highly intelligent.

7. Station Functionality: Are the automatic refilling, drainage, and charging functions stable?

Answer: Highly stable. This docking station system is a mature solution delivered after 3 years of R&D and extensive on-site testing. It is currently running stably in numerous large factories, completely resolving the risks associated with automatic water/sewage management.

8. Maintenance: Will there be hidden annual fees or software upgrade costs?

Answer: We provide lifetime OTA online upgrades and include this clause in our contract. We aim for a long-term value partnership, not a one-time transaction.

9. After-Sales Support: Is remote troubleshooting fast? Is on-site support reliable?

Answer: Efficient and standardized. 85% of general usage issues can be resolved instantly via remote assistance. Before we depart after delivery, we conduct strict professional training for your on-site operators and provide certificates of completion. As long as operators follow the guidelines, equipment issues are minimal.

10. Payback Period: How long does it take to recover the costs?

Answer: The payback period depends on the cleaning area and your current manual labor costs. Based on standard working conditions, you can typically reach a break-even point in about 12 months. After that, every day the robot runs, it generates pure profit for the company, making it a highly cost-effective long-term investment.

Upgrading your cleaning solution is not just a technological shift; it is a leap in operational efficiency. SIBEN is committed to partnering with our customers through a "lifetime service" philosophy. Please feel free to contact our technical team. We look forward to becoming your most reliable partner on the path to unmanned factory management.

The performance of industrial cleaning equipment directly impacts the cleanliness of your production environment. To assist you in better maintaining and selecting equipment, we have compiled the following frequently asked questions, covering everything from daily maintenance to core procurement considerations.

I. Equipment Maintenance and Troubleshooting

1. Why has the side brush of my sweeper stopped spinning? How do I fix it?

   • The most common causes are a blown side brush motor fuse, a tripped circuit breaker, or debris entanglement. Please check if the circuit breaker is functioning normally; if it has tripped, inspect for and remove any entangled objects, then reset the circuit breaker.

2. How should I perform daily maintenance? Is there a maintenance schedule?

   • Daily maintenance includes emptying the dustbin, cleaning the filter element, and checking the main and side brush motors for any entangled debris. We provide a comprehensive maintenance schedule.

3. How often should sweeper batteries be replaced? How can I extend battery life?

   • Lead-acid battery life is typically 1–2 years, while lithium batteries last 3–5 years. Practicing correct charging and discharging habits can extend the life of a lithium battery by over a year.

4. How do I handle a clogged filter element? How long does it last?

   • When the filter is clogged, first use compressed air for back-blowing; for severe clogs, it can be washed, dried, and reused. Normally, the filter element should be replaced every 3–6 months.

5. What are common sweeper faults? Can I repair them myself?

   • The three most common faults are poor dust suction (filter or sealing issues), inefficient cleaning (worn brush bristles), and failure to start (battery or fuse issues). We provide video guidance for checking and maintaining these issues, all of which can be handled by the user.

II. Purchasing Advice and Cost Analysis

6. What is the difference between a sweeper and a scrubber? Which should a factory buy first?

   • Sweepers are better suited for outdoor cleaning, primarily removing gravel, dust, fallen leaves, and bottles. Scrubbers are suitable for smooth surfaces like workshops, underground parking lots, and office areas, mainly cleaning oil stains, tea stains, and water marks.

7. Is there a big gap between domestic and imported sweepers? How should I choose?

   • Five years ago, imported brands indeed had superior configuration and quality; however, most imported brands are now manufactured in China as well. SIBEN focuses on the mid-to-high-end market, offering quality and configurations that rival imported brands but at more affordable prices, with the added benefit of on-site service instead of returning units to the factory.

8. What is the cost comparison between ride-on and walk-behind sweepers? How long until they pay for themselves?

   • Taking a 10,000 ㎡ factory as an example, a ride-on sweeper saves 75% in labor costs compared to a walk-behind model, and the price difference for the equipment can be recovered within one year.

9. What kind of sweeper is suitable for residential properties?

   • For residential properties, a small-to-medium-sized ride-on sweeper with a cleaning width of 1.2–1.4 meters is preferred to balance efficiency and maneuverability.

10. What should I do if my factory warehouse floor is very dusty? Are sweepers effective?

    • A sweeper is the most effective front-end solution for managing dust on warehouse floors, and pairing it with floor hardening treatment can achieve even longer-lasting results.

We hope this professional information provides substantial help for your equipment operations and procurement. SIBEN is committed to providing you with efficient and cost-effective industrial cleaning solutions. If you have any further technical questions or equipment needs, please feel free to contact us for a deeper discussion.

Understanding the operational logic and troubleshooting solutions for industrial cleaning equipment is essential. To assist you in improving the efficiency of your factory floor management, we have compiled the following FAQ regarding industrial vacuum cleaners for your reference.

1. What causes an industrial vacuum motor to burn out? Should I repair or replace it?

   • 90% of motor burnouts are caused by poor heat dissipation (e.g., clogged filters or blocked cooling vents).

   • It is recommended to simply replace the motor; a replacement costs only a few hundred RMB, making it a very low-cost solution.

2. Are industrial vacuum cleaner accessories (hoses/brushes/connectors) universal?

   • Most accessory interfaces follow international standards (38mm/50mm outer diameter), allowing them to be interchangeable among mainstream brands.

   • Accessories from domestic manufacturers like SIBEN are highly compatible, transparently priced, and available for immediate shipment.

3. How do I choose between a central vacuum system and a mobile vacuum cleaner?

   • For new factory buildings with densely packed workstations, a central vacuum system is recommended.

   • For retrofitting older factories or where workstations are dispersed, a mobile vacuum cleaner is recommended.

4. How significant is the difference in actual usage between high-power vacuum cleaners and standard ones?

   • In long-distance suction scenarios (>20 meters) and heavy dust environments, the suction decay of high-power (14kW+) models is only 1/3 that of standard models, which is the core difference in user experience.

5. What kind of vacuum cleaner should be used in food processing plants? Are there health and safety standards?

   • Food processing plants must use industrial vacuum cleaners with food-grade 304 stainless steel tanks, H13-level filtration, and a washable design.

   • Dust-prone workshops also require explosion-proof certification.

6. What are the requirements for vacuum cleaners in electronic cleanrooms?

   • Vacuum cleaners for cleanrooms must satisfy four core standards simultaneously: HEPA H14-level filtration, anti-static design, stainless steel body, and a brushless motor.

7. What vacuum cleaner should be used for dust control in woodworking workshops? Can a single unit handle it?

   • Woodworking workshops generate large amounts of dust, including wood shavings and debris; a single mobile vacuum cleaner can only clean dust from the floor.

   • The best solution is a combination of a central dust collection system and a cyclone separator.

8. What kind of vacuum cleaner is suitable for construction sites?

   • Construction sites should prioritize high-power wet-and-dry vacuum cleaners with a capacity of 60L or more.

   • The tank must be made of stainless steel to ensure the equipment can handle dust, gravel, and mud simultaneously.

We hope these professional recommendations serve as a helpful reference for your equipment selection and daily maintenance. If you have any specific procurement or technical requirements regarding industrial cleaning equipment, please feel free to contact us for further discussion.

Contact Information:

WhatsApp: +86 18929544162 (Frank)

E-mail: sibenclean@gmail.com