SIBEN Industrial Floor Cleaning Robot: Customer FAQ

Thank you for your interest in SIBEN fully automatic cleaning robots. As a pioneer in the field of industrial automated cleaning, we understand that you may face various considerations regarding cost, technology, and implementation results during your enterprise's transition to unmanned cleaning. To help you evaluate the investment value more thoroughly, we have compiled the ten most frequently asked questions by our customers, aiming to provide you with a professional and transparent reference for your decision-making.

1. ROI: Why is the price of the robot higher than manual labor costs?

Answer: The robot is not just a cleaning tool; it is a productivity upgrade for your factory.

• High-End Configuration for Safety: The price reflects our superior hardware investment. We have equipped the robot with a multi-sensor fusion system (including dual LiDAR, 6 sets of ultrasonic radars, and 3 sets of visual sensors) to ensure precise obstacle avoidance and personnel safety in complex environments.

• Calculating Long-Term Comprehensive Costs: You should look beyond the purchase price and calculate the "Total Cost of Ownership." Manual labor costs include wages, social insurance, room and board, etc., totaling over 5,000 RMB per month on average. A single robot can cover the workload of 3–5 people, typically allowing for a return on investment within about one year. The subsequent years represent pure profit.

• Management Value: The robot works 24/7 without rest, requires no overtime pay, remains unaffected by emotions, and executes instructions precisely, eliminating the hidden costs of recruitment, training, and personnel management.

2. Stability in Complex Environments: Will it get lost or collide if goods are moved frequently?

Answer: No. We use a dual laser navigation system (2D+3D):

• Safety Priority: The core factory setting is "Safety First," strictly prohibiting any collisions.

• Dynamic Environmental Adaptation: The 2D LiDAR is responsible for forward obstacle avoidance, while the 3D LiDAR handles overhead scanning. Even if goods in the workshop are moved, the robot can maintain precise positioning as long as the ceiling structure remains unchanged, preventing it from getting lost or colliding.

3. Safety Protection: Can it stop in time if it encounters a forklift, cardboard box, or staff?

Answer: Yes, it reacts extremely fast. We have served many hospitals and schools, where we maintain high safety standards for "unexpected human intrusion." Through multi-sensor (laser + ultrasonic + visual) real-time environmental modeling, the robot can trigger active avoidance or emergency braking the moment it detects a forklift, box, or pedestrian, ensuring absolute safety.

4. Unmanned Operation: Can it achieve 24/7 unattended work?

Answer: Absolutely. The equipment features automatic recharging, automatic water refilling, and automatic sewage discharge. With a single charge lasting up to 10 hours and the automated station for refills, it can achieve continuous 24-hour operation. Management can send tasks and monitor progress remotely via mobile phone or computer.

5. Cleaning Effectiveness: What is the coverage rate? Will it miss spots?

Answer: The cleaning coverage rate can reach 100%. Based on over a decade of experience in traditional industrial cleaning equipment, we considered various scenarios and customer pain points during the robot's R&D phase. Our full-coverage algorithm ensures that sweeping and mopping are efficient without overlaps or dead angles, guaranteeing consistent hygiene standards.

6. Ease of Use: Is map construction complex? Does it require frequent debugging for area changes?

Answer: It is very easy to use. Map learning takes only one day. We have pre-configured flexible task modes and support combined tasks. If you need to change cleaning areas later, you simply update the instructions in the background—no re-mapping is required, making operation highly intelligent.

7. Station Functionality: Are the automatic refilling, drainage, and charging functions stable?

Answer: Highly stable. This docking station system is a mature solution delivered after 3 years of R&D and extensive on-site testing. It is currently running stably in numerous large factories, completely resolving the risks associated with automatic water/sewage management.

8. Maintenance: Will there be hidden annual fees or software upgrade costs?

Answer: We provide lifetime OTA online upgrades and include this clause in our contract. We aim for a long-term value partnership, not a one-time transaction.

9. After-Sales Support: Is remote troubleshooting fast? Is on-site support reliable?

Answer: Efficient and standardized. 85% of general usage issues can be resolved instantly via remote assistance. Before we depart after delivery, we conduct strict professional training for your on-site operators and provide certificates of completion. As long as operators follow the guidelines, equipment issues are minimal.

10. Payback Period: How long does it take to recover the costs?

Answer: The payback period depends on the cleaning area and your current manual labor costs. Based on standard working conditions, you can typically reach a break-even point in about 12 months. After that, every day the robot runs, it generates pure profit for the company, making it a highly cost-effective long-term investment.

Upgrading your cleaning solution is not just a technological shift; it is a leap in operational efficiency. SIBEN is committed to partnering with our customers through a "lifetime service" philosophy. Please feel free to contact our technical team. We look forward to becoming your most reliable partner on the path to unmanned factory management.